Terms & Conditions

Returns

We operate a 14 day no quibble exchange or refund policy for all items returned to us in fully saleable condition. If something doesn't fit or just doesn't suit you can return it for an exchange or refund (minus postage costs) but you've got to return it within 14 days and it's in the original packaging, will all tags attached and unworn.

Please do not fold daysacks into small bags to return them or try footwear on outside or else we will not be able to take them back!

Credit Card Safety

AWE Outdoors is a secure site. All data is handled in a most secure manner. Our payment providers are SagePay and PayPal, and you do not need a PayPal account to pay securely via PayPal using a credit or debit card.

Ordering with AWE Outdoors is guaranteed to be safe and secure. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is directly processed through a secure bank transaction. Neither AWE Outdoors nor any other third party will have access to this data. Your credit card information is never used except to issue refunds. We use fraud checking through the third party, this may include  all available data, including Personal data, Payment data, Address data and, where possible, Basket data.  We screen to identify suspicious behaviour or where risk appears abnormally high, for example:

• Multiple addresses used by same person or payment token
• Repetitive names or addresses used
• Repetitive cards attempts
• Delivery to 3^rd party or high-risk postal areas etc.

Approximately 100 other dynamics are considered each of which is applied with common sense to your data  and no personal information is passed onto third parties.

UK Delivery

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We carry a large range of items in stock, for which UK delivery is normally within 3 to 14 days. For items we order from suppliers or that are made bespoke for you, delivery times may be longer. 

Delivery within the UK is a flat rate £5.99 for all orders.

Delivery Abroad

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Overseas delivery is priced at cost depending on the weight of the order and the destination. We have a range of delivery options including 48 hour express for Europe.

We are happy to send products to the United States Armed Forces, Canadian armed forces and others, please call for a quote.

The prices quoted within this site are for UK & EU customers only and include UK VAT at 17.5%.

Export orders out with the E.U. (including BFPO) will not have to pay this.

Please email or call for a quote.

We do not send to the Far East or Eastern Europe as we have experienced high levels of credit card fraud.

We do not send to Australasia.